• Remote access assistance* 
• On-site visits for MIS hardware faults**
• Unlimited number of support calls and on-site visits
• Advice regarding existing Wireless Infrastructure and Mobile Technology for use with MIS systems
• Consultancy for planning, delivery, setup and installation of your MIS System
• Help and guidance on backup procedures
• Support for software upgrades, workstation installations and new server builds

* With agreed permission

** Hardware repairs are not part of the SMIS Service Level Agreement (SLA) although advice can be provided